eFinancialCareers

• Company

  Moody's Analytics (UK)

• Location

  UK-London

• Compensation

  Competitive

• Position Type

  Employee

• Employment type

  Full time

• Updated

  18 Aug 2008

• eFC Ref no

  413299

The Client Service Specialist is the first port of call for technical or data queries for Moody's clients. You will learn credit technology and will be able to put your knowledge of quantative models to good use.

The Department

Moody's Analytics division at Moody's is responsible for distributing a wide variety of credit services to a broad target audience among financial market participants. Our product offering includes:

* Credit Ratings

* Fixed Income Research

* Quantitative Risk Products

* Valuation Models

* Evaluated Pricing

* Credit Training

* Economic Models

* Economic Data

* Credit Scoring Modelling

Our customer base consists of banks, insurance companies, institutional investors and firms actively managing credit risk. The Customer Service Group within Moody's Analytics supports the relationship with clients by helping them get the most value from their products and services. In this role, you will be a part of the team that supports our clients in the implementation and application of Moody's Analytics credit risk management and valuation technology. This is an opportunity to develop your career in financial services. You will obtain a broad knowledge of credit risk methodologies by working with the latest breed of financial application tools based on world-class financial research. You will also ensure our products, financial models, and technology are used effectively and appropriately to add value to our clients' businesses.Understand and explain complex financial models on conceptual, intuitive, and practical levels.

* Provide thorough quantitative and conceptual solutions to our wide range of clients.

* Provide in-depth education and assistance on product features, functionality, implementation, and installation.

* Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.

* Develop excellent working relationships with colleagues within Client Service and in the broader organization.

* Provide constructive feedback to the sales and training groups regarding client needs and opportunities

* Identify, capture, and channel client feedback on product features and functionality to our Product Managers.

* Originate content for our client Knowledge Base

* On-site product use training

* Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery of solution.

* Track all client information using the CRM system.

Qualifications

Undergraduate or graduate degree with an emphasis in Finance, Accounting, Engineering, or Computer Science

Languages

Fluency in English

Experience

* Experience in using financial technology, application of quantitative methods, and database administration

* Exposure to banking, credit, and/or financial markets; client support roles; OR quantitative-driven research preferred

Key Skills

* Superb analytical skills and persistence in analytical and technical problem solving. Attention to detail and the ability to learn quickly.

* Excellent verbal/written communication skills.

* Strong customer orientation demonstrating initiative and an eagerness to excel and be a part of a dynamic, fast growing team.

* Strong knowledge of Windows based software (Excel, Access, Word, etc.).

* Database knowledge (MS SQL Server/Oracle)

* Demonstrated creativity, flexibility, enthusiasm and willingness to learn.

* Excellent organizational skills.

If you are interested in applying to this role please use the 'Apply for Job' button.

Moody’s Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research, and Moody's Analytics, encompassing the growing array of Moody’s non-ratings businesses including Moody’s KMV, a provider of quantitative credit analysis tools. Further information is available at www.moodys.com.