eFinancialCareers

• Company

  Moody's Investors Service

• Location

  USA-NY-New York City

• Compensation

  Excellent

• Position Type

  Employee

• Employment type

  Full time

• Updated

  01 Jul 2008

• eFC Ref no

  420362

The Moody's Customer Services team comprises the Client Service Desk, Associate Product Specialists, Strategic Relationship Managers and Outreach & Events team and is responsible for: Strengthening the ties between Moody's and our clients; Training / helping our clients to get maximum value from their subscription to our services; Providing a professional and value added resource for client to use; Assisting the sales team in the support of retention and growth of their accounts, and; Facilitating seamless introductions to different members of the Moody's organization to clients, prospects and the media.

Moody's Investors Service is seeking energetic self-starters to join our Customer Service team.

Our Customer Service Representatives (CSR) are responsible for daily interaction to a broad spectrum of clients. The CSR is the point of contact for providing ratings and related information to the general public. As a CSR, your primary objective is to provide reliable, high quality service by fielding and responding to customer inquiries, ensuring proper resolution, tracking, and following up. CSRs acquire detailed knowledge and understanding of our products and services and of the financial markets in general, allowing you to respond professionally to customers' needs. Working effectively and efficiently, you must be able to handle a large volume of phone calls and emails received each day from the various sources, including the financial press and media. In addition, you will be responsible for monitoring our effectiveness by updating our customer service database.

Qualifications:

BA/BS degree in business preferred. The enthusiastic and assertive individuals we seek will possess excellent oral and written communication skills, a positive attitude, and strong customer service focus. Must have attention to detail, able to work in a fast-paced, team-oriented environment and must be computer/internet literate. Customer service and/or financial services experience is a plus. Applicants must be motivated to learn and grow in responsibility. We offer a highly competitive compensation and benefits package, along with a challenging and exciting work environment with the opportunity for personal and professional growth.

Benefits:

Moody's offers a comprehensive benefits package including
medical, dental and vision coverage with 401k plan (up to 121%
match), 15% discount on Moody's stock purchase, Pension Plan,
Tuition Reimbursement and Employee discounts to various
educational, cultural, arts/entertainment and world class
sporting events

Company Profile:

Please submit your resume to the email below for consideration.

Moody's Investors Service is among the world's most respected, widely utilized sources for credit ratings, research and risk analysis. The firm publishes market-leading credit opinions, deal research and commentary, serving more than 9,000 customer accounts at some 2,400 institutions around the globe.

Moody's ratings and analysis track debt covering more than 100 sovereign nations, 11,000 company issuers, 25,000 public finance issuers, and 70,000 structured finance obligations.
Moody's Investors Service is a subsidiary of Moody's Corporation (NYSE: MCO). The corporation had reported revenue of $1.7 billion in 2005.

Additional information about the company is available at www.moodys.com.