eFinancialCareers

• Company

  Barclays Technology Centre Singapore Ltd

• Location

  Singapore

• Compensation

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  18 Nov 2009

• eFC Ref no

  551468

• Provides an effective interface at the highest level between users and service providers; ensures priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
• Regularly monitors the incidence, status and speed of resolution of enquiries and problems and pro-active in devising improvements and recommending changes to systems, products or services.
• Obtains diagnostic data to assist in the investigation and resolution of problems. Ensures that incidents and problems in systems and services are fully documented.
• Ensures that the requirements of agreed internal and/or external levels of service are met.
• Performs analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimise the occurrence of incidents.
• Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions
• Accepts application objects from application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria and follows appropriate infrastructure object deployment build guides.
• Produces test specifications as required by project/change implementation plans, conducts tests and records the details of any failures in a concise but complete manner.
• Develops the governance, technical authority, leadership and direction necessary for the resolution of infrastructure.

Pre-Requisites

• Proficient in Infrastructure Platforms like Mainframe, Storage Technologies, Databases, Middleware, Systems Management, Capacity Management and Infrastructure Risk/Security Management.
• Deep understanding of the internal and external environment related to own IT department/function:
• Familiar with routine monitoring and administration tools and resolves routine problems
• Proficient in operating and infrastructure and systems
• Familiar with Test Management Techniques and Infrastructure Architecture
• The jobholder will be fully proficient in IT tools, techniques and services relevant to their knowledge area and have a broad awareness of those used throughout other areas.
• Proficient in customer service techniques
• Possess an IT or generalist degree, together with the IT infrastructure experience