eFinancialCareers

• Company

  Markit

• Location

  New York, NY, 10041

• Compensation

  Salary Commensurate with Experience

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  12 Oct 2009

• eFC Ref no

  575866

We are looking for self-driven individuals with great problem solving and analytical skills to fill an associate position within the Client Services group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV’s suite of products.

Company overview

MarkitSERV is a new company formed between Markit and The Depository Trust & Clearing Corporation (DTCC).

MarkitSERV combines the flagship electronic trade confirmation, position reconciliation and related workflow platforms from its parent companies to provide a single gateway for over-the-counter (OTC) derivative transaction processing globally. Our combined solution helps to reduce operational risk, streamline processing and improve the safety and certainty of the OTC derivatives markets by simplifying and automating trade processing across the major asset classes.

Department

Client Services

Department overview

MarkitSERV Client Services provides operational day-to-day customer support for all  services supported within MarkitSERV’s suite of products. The Client Services group works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.

Position summary

We are looking for self-driven individuals with great problem solving and analytical skills to fill an associate position within the Client Services group.  The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV’s suite of products.

Duties & accountabilities

• Develop and maintain strong client relationships.

• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution

• Respond to client requests by providing detailed analysis and feedback

• Participate in the testing of system enhancements
• Identify and track system issues

• Other ad hoc projects as they arise

Business competencies

Education and experience

• University graduate preferred
• Minimum 2 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired

• Previous experience working with software systems and technology is preferable

• Advanced Excel skills

• Knowledge of VBA, SQL or software development is desirable

Commercial awareness

• Knowledge of financial markets and OTC derivatives is a major plus

Management requirements

 Personal competencies

Personal impact

• Very strong customer service and problem-solving skills
• Client Focused

• Flexible and able to adapt to change

• Able to work independently with minimal supervision

Communication

• Excellent interpersonal, written and verbal communication skills

Teamwork

• Ability to work effectively in a very fast paced environment

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients