eFinancialCareers

• Company

  JPMorgan Chase

• Location

  Australia-Sydney

• Compensation

  not disclosed

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  22 Nov 2009

• eFC Ref no

  582884

See job description below

J.P. Morgan are looking for a Solution Center Manager to join our Treasury Services Client Services department in Sydney.

J.P. Morgan Treasury Services is one of the largest cash management providers globally. Services include payments, collections, trade finance, investment and information services to help treasurers manage working capital and liquidity. The business ranks first in U.S. dollar clearing, processing an average of $3.2 trillion in wire transfers daily.


The primary responsibility for the position is overall management of the department including service quality control, process improvement, capacity planning, KRI and KPI monitoring, risk focus initiatives and ensuring that the department meets the business objectives. The Solution Center Manager should demonstrate Leadership in the team, acts as first escalation point for the group, responsible for budget control, staff management, as well as appraisals and development.

This role also requires proactive communications and meetings with all internal business partners within J.P. Morgan Treasury Services divisions including Implementation Managers, Sales Executives, Relationship Executives, Operations Managers and Client Service Executives for providing service support and solutions. It will also include external client contact.

This role is a key role in the new Client Services department. The person who holds this position will be part of a key team of managers to help shape and grow the strength of the local Client services team with the VP of Client Services.

Skills

Qualifications:

• Minimum 3 to 5 years of experience in a Manager role. Holder of Business Management degree is highly regarded.


• Knowledge and Experience of working in a Solutions Service Centre environment


• Systems knowledge around the use of IVR systems & application methodology


• Proven leadership qualities and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving business goals and objectives


• Commitment to providing high standards of quality client service


• Ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss


• Assume accountability through willingness to take ownership and responsibility to accomplish goals


• Understanding of and experience in payment and deposit products is preferred


• Transactional banking knowledge at an institutional/wholesale level is preferred


• Ability to use appropriate interpersonal style and methods to effectively address and manage conflict issues


• Ability to communicate proactively and openly with internal business partners


• Effective objective and goals setting skills


• Demonstrate ability to implement and manage change


• Effective delegating, planning and time management skills to meet strict deadlines and team objectives


• Excellent written and oral communication skills


• Strong Influencing Skills


• Adaptability: maintaining standards and adjusting effectively to work within new work structures, processes or requirement


• Strong PC Skills